Contact Us

Get in Touch with Our Support Team

We're here to help you with any questions or support you need

Our Office

  • 64 Mapleton Avenue
  • HARRISON ACT 2914
  • Australia

Phone Number

  • +61 431 671 972
  • Monday-Friday: 8am-6pm AEST
  • Emergency: 24/7 available
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Email Address

  • support@carewithgratitude.com.au
  • ABN: 19685665785
  • Response time: Within 24 hours
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Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Day Business Hours
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Emergency Support Only

Emergency Support

For urgent assistance outside business hours, our emergency support team is available 24/7

Call Emergency: +61 431 671 972

Contact Specific Departments

Client Support

Assistance for participants and families

Email
Support Worker Inquiries

Join our team of dedicated carers

Email
Billing & Accounts

Payment and invoice questions

Email
Complaints & Feedback

We value your feedback

Email

Frequently Asked Questions

What is your response time?

We aim to respond to all inquiries within 24 hours during business days. Emergency calls are answered immediately.

Do you offer home visits for assessments?

Yes, we can arrange home visits for initial assessments. Contact us to schedule an appointment.

How can I provide feedback about services?

You can email feedback@carewithgratitude.com.au or use the feedback form in your client portal.

Are you available on weekends?

We offer limited hours on Saturdays and emergency support only on Sundays. See our business hours above.