Privacy Policy

1. Introduction

Care with Gratitude ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and residential address
• Date of birth and gender
• NDIS participant number (if applicable)
• Emergency contact information
• Payment information (processed securely through our payment partners)
• Health information and support requirements
• Qualifications and work experience (for support workers)

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data and pages visited
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our Services
• To match clients with suitable support workers
• To process payments and manage billing
• To communicate with you about services, updates, and support
• To verify identities and credentials
• To comply with legal obligations and NDIS requirements
• To improve our Services and user experience
• To ensure the safety and security of our platform

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage with Australian-based servers
• Regular staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Consent: When you give explicit consent to share information with specific support workers or service providers
• Service Providers: With trusted third parties who assist us in operating our Services (payment processors, IT services, etc.)
• Legal Requirements: When required by law, regulation, or legal process
• Safety and Protection: To protect the rights, property, or safety of Care with Gratitude, our users, or the public
• NDIS Compliance: As required for NDIS reporting and compliance purposes

We never sell your personal information to third parties.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent where consent is the basis for processing
• Make a complaint about our handling of your personal information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect your experience with our Services.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: