Help Center

Get the Support You Need, When You Need It

How Can We Help You?

Getting Started

  • How do I register as a client?
  • How do I become a support worker?
  • What are the registration requirements?
  • How long does registration take?
View all articles

NDIS Support

  • What NDIS services do you provide?
  • How do I use my NDIS funding?
  • What are your NDIS rates?
  • Do you accept plan-managed participants?
View all articles

Booking & Scheduling

  • How do I book a support worker?
  • Can I change or cancel bookings?
  • How far in advance should I book?
  • What are your cancellation policies?
View all articles

Billing & Payments

  • How do payments work?
  • What payment methods do you accept?
  • When will I be billed?
  • How do I view my invoices?
View all articles

Safety & Security

  • How are support workers vetted?
  • What safety measures are in place?
  • How do I report an incident?
  • What are your privacy policies?
View all articles

Contact Support

  • What are your support hours?
  • How do I contact emergency support?
  • Can I request a specific support worker?
  • How do I provide feedback?
View all articles

Popular Articles

How to Create Your First Support Plan
Updated 2 days ago • 5 min read
Understanding NDIS Pricing and Funding
Updated 2 days ago • 5 min read
Tips for Finding the Right Support Worker
Updated 2 days ago • 5 min read
Emergency Support Contact Procedures
Updated 2 days ago • 5 min read
Booking and Cancellation Guidelines
Updated 2 days ago • 5 min read
Using Our Mobile App Features
Updated 2 days ago • 5 min read

Frequently Asked Questions

Most clients can start receiving support within 48-72 hours of registration. We prioritize quick setup while ensuring all safety checks and assessments are completed thoroughly.

We focus on personalized care with a gratitude-based approach. Our support workers receive specialized training in compassionate care, and we offer flexible scheduling with 24/7 emergency support.

Yes, absolutely. We understand the importance of good rapport. You can request a different support worker at any time, and we'll work to find someone who better matches your needs and personality.

We have a 24/7 emergency support line (+61 431 671 972) for urgent situations. All our support workers are trained in emergency procedures and first aid.

Contact Us Directly

Call Us

Speak directly with our support team

+61 431 671 972

Available Monday-Friday, 8am-6pm AEST

Email Us

Send us a message anytime

support@carewithgratitude.com.au

We respond within 24 hours

Visit Us

Our office location

Care With Gratitude
64 Mapleton Avenue
HARRISON ACT 2914
ABN: 19685665785

By appointment only

Emergency Support Available 24/7

If you require urgent assistance outside regular hours, our emergency support team is always available.

Emergency Call